Frequently asked questions
Purchasing
Why is it important to reserve my Tiny Home?
As our Tiny Homes are customized to each of our customers needs we do not have the capacity to build everyone’s home at the same time. The reservation guarantees your home will be built with enough time for us to deliver it for when you need it.
How much does it cost to reserve my Tiny Home?
We require a $10,000 non refundable hold deposit to secure a delivery date up until 20 weeks prior to delivery. Please see "what happens after I reserve my tiny home for the next steps.
What happens after I reserve my Tiny Home?
After you fill out a request to reserve, a representative will contact you and lead you through the build process. You will also be presented with your customization options. They will explain the benefits of every feature and walk you through what you can expect in terms of payment schedule, delivery dates, and all other details.
If your home is self funded our payment schedule is follows:
30% contract value prior to starting the home
30% contract value upon receipt of the chassis
30% contract value upon lockup stage
5% prior to delivery
5% upon to delivery
If your home is financed via our partners:
USA customers, require 20% down
Canadian customers require: $10,000 down
The finance companies finance the remainder
Pricing
Land & Parking
Where can I park my Tiny Home?
Towns and cities all around North America are becoming more tiny home-friendly each month! However, your need to research and contact your local municipality as each city and area has it’s own land use designations.
An advantage of the ZeroSquared Tiny Homes is that they can be legally parked in RV parks and resorts (since they are CSA/RVIA Approved)
We continue to work with customers, land owners and municipalities on a case by case basis to get more approvals in place that will provide access to Tiny Homes in more locations. Feel free to reach out and we will be sure to try an provide you with some guidance on what is happening in your area.
Towing
What is the weight of your Tiny Homes?
We have two terms when we discuss weight:
Dry Weight – we deliver our homes at around 10,000 – 21,000 pounds
Gross Vehicle Weight Rating (GVWR) – Our two axle homes have a GVWR of 14,500 and triple axles have a GVWR of 21,000 up to 25,000 pounds
All of our homes have a capacity for around 3000 – 5000 pounds of contents
Are the wheels removable?
Our homes do not have a detachable trailer system, however the wheels can be removed by unbolting them from the axle and the chassis can be attached to a permanent foundation.
If the customer has a permanent lot to place their home they can then site it on blocks and skirt it like they do on park models.
What type of vehicle is needed to transport your Tiny Homes?
To legally and safely tow our homes you will need:
Jaunt - 3/4 ton
Willow - 2007+ one ton truck
Van Gogh - 2014+ one ton truck
Aurora - 2014+ dual rear wheel one ton or 2020 single rear wheelone ton
Maverick homes - 2014+ dual rear wheel one ton
Financing
Can I finance through ZeroSquared?
you bet! We have in house Canadian and USA financing
Design
How are ZeroSquared Tiny Homes different?
ZeroSquared tiny homes are different in many ways. Our designs invite a large spectrum of people to the idea of tiny living by allowing them to downsize without downgrading. Most tiny homes are ecologically thoughtful, but the size, design and features may be hard to adapt to for those who are not used to rustic living. While most tiny houses have the bedroom in a loft with low ceilings, Aurora instead has it on the main floor. Using an expandable design makes the home a lot more comfortable and accessible to those who may not be able to use a ladder or cramped stairs easily. Our goal was to combine modern architectural methods with proven concepts to make the best tiny house you can find.
Specifically, ZeroSquared homes have a unique expandable design, made with environmentally-friendly structural insulated building panels, and are CSA and RVIA compliant; Meaning, you can get insurance and financing easily, and are built to a high standard. We encourage you to compare Aurora to other tiny homes as it will quickly show you it’s difference!
How do you define square footage?
Well….that’s a great question! Like most other tiny home manufacturers we define the overall square footage including the loft areas but we also define the main floor area and lofts as separate totals.
The way RVIA and CSA define square footage is by measuring the area of a shadow cast on the ground at high noon. Our main floor areas are as follows:
Aurora FKS is 341 sqft
Aurora RKS is 368 sqft
Willow is 238 sqft
As you can see our expanding rooms add close to 130 sqft to the main floor area
What isn't included in your homes?
Our homes will never include:
Mattress
Couch
Side tables
Non fixed lighting
Television or fireplace (unless included in an upgrade)
Blinds or Linen
Decor and dishware
Am I able to live in your homes year-round?
All ZeroSquared models are built like a house and are suitable for any climate you expose them to. From frigid Canadian winters to the harsh heat of the Mojave desert, our homes will keep you comfortable. This is thanks to its superior building materials, construction and insulation that exceed that of code built residential homes.
How do utilities work?
There are many available options for utilities and should be selected depending on your use-intentions. If your home is stationed in an area where standard utilities are available, your tiny house can be tied into that system, similar to a regular secondary suite.
If you plan to travel or live off-grid with your home, your home can be self-sustained. Water tanks and rain barrels are commonly used, as well as a composting toilet. Satellite and wireless options are available for internet and cables purposes. Solar panels can also be installed as an alternative power source.
Are there off-grid options?
Yes. Going off grid requires careful consideration of your utility demands and access to renewable energy so its not a one size fits all. Feel free to contact us and we can help turn your off grid dream home into a reality!
Why not just get an RV?
RV’s are great for what they are designed for – short term living and fantastic portability. The biggest problem with living in an RV is that you FEEL like you’re living in an RV. At best, their aesthetics are uninspired and at worst, you feel like you’re living in a Styrofoam cooler.
At ZeroSquared livability and functionality were our biggest drivers when we designed the Aurora. With such a high focus on aesthetics, quality, and functionality the Aurora makes your feel like you’re living in a high-end custom craftsman cottage instead of a can of sardines. Most tiny house dwellers choose to live in a semi-permanent location, possibly moving their tiny house a few times a year.
Delivery
Where do you deliver?
We are able to deliver your home to most locations in Canada and the United States.
I live in the USA, are there any taxes or tariffs?
Canada is part of the North American Free Trade Agreement (NAFTA) so there are no cross border duties or taxes applicable for us to get the home to a customer living in the USA.
I live in the USA, do I have to manage the import process?
No. We manage all paperwork required to get your home imported into the USA.
Do we export to other countries other than USA and Canada
Unfortunately we do not and we have no plans do to so.
Certification & Warranty
What are the conditions of your warranty?
ZeroSquared Aurora Tiny House Limited Recreational Vehicle Warranty
WARRANTY DISCLAIMER
West Wind Design & Display Specialty Ltd, doing business as ZeroSquared (“Seller”), warrants and represents that the plumbing, electrical, roofing, windows and doors installed on the date of delivery shall be free from material defects for a period of one (1) year following the date on which Aurora is delivered to Buyer (“Warranty Period”). In the event that Buyer identifies a material defect with the plumbing, electrical, roofing, or doors, they shall notify Seller within the Warranty Period of the existence of the material defect. Buyer’s sole and exclusive remedy for a breach of this warranty is that Seller will repair or have repaired such defect at Seller’s sole expense. Furthermore, Seller warrants and represents that all appliances in the Aurora will be new. If a material defect of an appliance is found by the Buyer, the Buyer should contact the manufacturer of the appliance directly for repair or replacement. Warranty questions and claims should be emailed to info@zerosquared.ca
—————————————————
ZEROSQUARED AURORA TRAILER WARRANTY
Your Aurora Trailer is warranted to the original purchaser to be free from defects in material and workmanship for a period of 1 year, except as herein limited, from the date of purchase. The obligations of Seller under this limited warranty shall be limited to repairing or replacing any part or parts which, in the opinion of the Seller, shall be proved defective in materials or workmanship under normal use and service. Lights are warranted to be free from defects in material and workmanship for a period of 90 days from date of purchase. This warranty does not cover any part or parts that have been damaged as a result of an accident, misuse, abuse or which have been modified, altered or repaired by other than Seller. This warranty shall not apply if the trailer has been subjected to loads in excess of its rated capacity. The remedies described herein are the sole remedies.
EXCLUSIONS AND LIMITATIONS
This warranty shall not extend to:
Equipment which has been modified, repaired, or altered in anyway without express written consent of the Seller.
Unreasonable use (including failure to provide necessary scheduled and routine maintenance).
Tires, axles, power units, and all other parts not supplied by the Seller are warranted by the respective manufacturers of those components.
Parts which require replacement in the ordinary course of use due to normal wear.
Any trailer used as rental equipment.
Damage to paint.
WARRANTY CLAIM PROCESS
In order to make claim under these warranties:
You must be the original purchaser of the trailer.
You must properly notify ZeroSquared within the warranty period of any defect and provide ZeroSquared with any substantiation that may be reasonably requested.
The trailer must have been used and maintained in accordance with the recommendations of ZeroSquared included in your owner’s manual.
LIMITATIONS AND EXCLUSIONS
Warranties are non-transferable.
The forgoing warranties are exclusive and the remedies provided therein are the sole and only remedies.
There are no warranties, either expressed or implied, which extend beyond the description on the face hereof.
Except as may be prohibited by law, the Seller, shall not be liable for incidental or consequential damages of any kind or description including, but not limited to loss of time, profit, inconvenience, loss of use, towing fees, telephone calls or cost of meals or lodging.
All warranty claims should be directed to:
ZeroSquared c/o WestWind Design Group
1201 42 Ave SE
Calgary, AB
403-243-4741
Why is RIVA/CSA certification important to have?
Having RVIA/CSA certification allows for the tiny home to be labeled as an RV. This makes it easier to secure financing and insurance as well as finding places to park your home!
Buying a tiny home that has been through a certification process ensures it is safe to live in, operate and tow because we have to adhere to rules, regulations and testing procedures.
Can I come and see your facility?
Yes, absolutely. Contact us and let us know you’d like to tour our shop and we will arrange a time that works for you.
Custom Homes
Can I order a custom unit?
We offer a range of color palettes, material choices, mill work and finishes to fully customize the look and feel of YOUR Tiny Home. Feel free to connect with us and we can send you the full selections brochure.
We do not build one of a kind custom.
Do you sell plans of your homes.
We only sell completed homes.